Live chat can also be used proactively by agents to remind shoppers of abandoned carts or nudge them back towards items they’ve been checking out multiple times. Installing a live chat app on your Shopify site provides them with a stand-by guide who’s ready to provide support the moment it’s needed in case they don’t have the time to look up answers themselves.Ĭustomers engage with live chat apps to ask questions about shipping status, returns, exchanges, product recommendations, and much more. Websites can only show visitors so much information before they become overwhelmed and leave. What is Shopify live chat used for?īusiness owners use Shopify live chat apps to provide pre and post-sale support via live chat and social messaging. For instance, many Shopify live chat software uses artificial intelligence and machine learning to detect the intentions of online shoppers, helping customer support agents determine what kind of help is needed even if the customer isn’t sure themselves. While they may look like an ordinary chatbox or widget to customers, they typically come with other features that ordinary live chat apps don’t have. Shopify’s live chat feature is an e-commerce customer service tool that integrates seamlessly onto store websites. Shopify live chat is the same thing except it happens on a retailer’s e-commerce store on the Shopify platform, and comes with features that ordinary messaging apps don’t include like canned responses, branding customization options, and website visitor tracking. Live chat is an instant messaging conversation in which two or more people communicate digitally in real-time.
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